Responsible party and scope

For purposes of this website and the related handling of enquiry information, the responsible party is Astros Marketing (Pty) Ltd, 2 Makro Place, Sunnyrock 1401. This policy applies to personal information collected through the Pellet3D website, including information submitted through our contact form, ordinary browsing data and records created while assessing product, installation, training or service requirements.

This policy applies to information relating to identifiable natural persons and, where POPIA requires it, identifiable juristic persons. It covers collection, recording, storage, updating, use, sharing, retention and deletion in connection with the supply, installation and support of pellet-fed large-format 3D printers in South Africa.

Information we collect

The information collected depends on how the website is used and what a visitor chooses to submit. Where an enquiry is sent, the information is usually limited to what is reasonably required to identify the sender, understand the request and prepare suitable product or service guidance.

Name and surname
Company name and job title
Town, province and site details
Contact details provided in an enquiry
Project information, intended applications and material preferences
Technical information such as device type, browser data, IP address and pages visited

Where documents, drawings or machine-room details are submitted, those records may also contain personal information if they identify a person or business contact.

Purpose and lawful basis for processing

Personal information is processed only for lawful and specific purposes connected to the Pellet3D business. This includes receiving and administering enquiries, advising on suitable printer configurations, assessing installation conditions, arranging training or service work, keeping internal records and meeting legal or regulatory duties.

To communicate about products, support and requested information
To evaluate workshop or factory requirements before supply or installation
To maintain security, website administration and fraud prevention measures
To comply with accounting, tax, consumer protection and other legal obligations
To improve website performance, content relevance and record accuracy

Processing is based on consent where a person voluntarily submits information, on steps requested before entering into a transaction, on performance of obligations where applicable, and on legitimate business interests that are not overridden by the rights of the data subject.

Cookies, analytics and website use

This website may use cookies and similar technologies to keep the site functioning properly, measure traffic patterns and understand which pages are useful to visitors. These tools help with basic administration and with improving navigation and content, but they are not used to make automated decisions with legal effect.

Browser settings can usually be adjusted to limit or block cookies, although some website functions may then work less effectively. Log information may be stored on servers or through standard analytics tools for security, diagnostics and reporting purposes.

Disclosure and cross-border processing

Personal information is not sold. Information may be shared where reasonably necessary with service providers involved in website hosting, analytics, administration, customer relationship management, technical support or legal and compliance functions. Those parties may process information on instruction, subject to confidentiality and appropriate safeguards.

In some cases information may be stored or processed outside South Africa, for example where a software platform or secure hosting environment is located in another jurisdiction. Where cross-border transfers take place, reasonable steps are taken to ensure that the receiving party is subject to a law, binding agreement or security framework that provides an adequate level of protection in line with POPIA.

Retention, security and your rights

Records are kept only for as long as reasonably necessary for the purpose for which they were collected, or for longer where retention is required by law, needed for lawful business records, or relevant to an actual or potential dispute. When information is no longer needed it is deleted, destroyed or de-identified where appropriate.

Reasonable technical and organisational measures are used to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction. No internet transmission or storage method is completely secure, but safeguards are applied in line with the nature of the information and the processing risk.

You may request access to personal information held about you
You may ask for correction of incomplete, inaccurate or outdated information
You may object, on reasonable grounds, to certain processing
You may withdraw consent where processing is based on consent
You may lodge a complaint with the Information Regulator if you believe your rights under POPIA have been infringed

Requests relating to privacy or personal information can be sent through our contact form.